What to expect

We're so glad you've chosen Keema Salon. Whether you're visiting us for the first time or you've been with us for years, we want every appointment to be relaxing, personalized, and enjoyable from the moment you book until you leave feeling your best.

This guide answers the most common questions about your appointment and explains our salon policies so you know exactly what to expect.

Before your visit

  • Beautiful color begins with a thoughtful consultation. Whether you're visiting us for the first time, returning after an extended absence, or considering a color correction, our consultation process allows us to create a personalized plan while protecting the health and integrity of your hair.

    Color + Color Corrections Consultation Requirements

    A color consultation is required before booking any color service for:

    • New guests

    • Returning guests who have not visited Keema Salon within the past 12 months

    • Color Corrections

      • Because every color correction is unique, your stylist will evaluate your hair's condition, previous color history, and desired outcome before creating a customized treatment plan.

      • Color correction services require additional planning and cannot be booked without a consultation.

      • A signed electronic color waiver is required before any corrective color service is performed.

      • Color correction services are billed at an hourly rate in addition to the selected color service.

    During your consultation, your stylist will:

    • Review your hair history

    • Discuss your color goals and maintenance expectations

    • Evaluate the current condition of your hair

    • Recommend the services needed to achieve your desired results

    • Provide an estimated appointment length and investment

  • Once your appointment is booked, you'll receive a confirmation email with your appointment details. Please review the information to ensure everything is correct.

    A reminder will also be sent before your appointment, giving you the opportunity to confirm your visit or make changes if your schedule has changed.

  • Please plan to arrive on time for your scheduled appointment.

    Your appointment time has been reserved specifically for you, allowing your stylist enough time to provide the services you've requested while keeping the day running smoothly for all of our guests.

    If you're running behind, simply give us a call. We'll always do our best to accommodate you, although depending on the day's schedule we may need to adjust your service or reschedule your appointment.

  • Consultation Deposit

    A $25 consultation deposit is required when scheduling your consultation.

    Your deposit will be applied toward your future color service once your consultation has been completed.

    New Guest Deposit

    After your consultation, a 50% deposit is required to reserve your appointment. This allows us to dedicate the time needed for your customized service. Your deposit will be applied to your final service total and is refundable with at least 24 hours' notice. Appointments canceled or rescheduled with less than 24 hours' notice will forfeit the deposit in accordance with our cancellation policy.

During Your Appointment

  • While we carefully schedule appointments based on the services you've booked, there are times when additional work may be needed to achieve the best result. This may include additional color application, extra finishing work, or adjustments during your service.

    If our schedule allows, we'll gladly extend your appointment so your stylist can complete your service properly.

    Additional service time is billed at $20 per 15-minute increment.

  • For your convenience, we accept cash, check, apple pay, major credit + debit cards.

    Please note that a 3% processing fee is applied to all card transactions.

  • Gratuity is always appreciated but never required. It is left to your discretion based on your experience.

    For your convenience, tips may be added to credit or debit card payments at checkout. Please note that gratuity cannot be applied using gift cards.

  • We are committed to offering the latest hair color services, techniques, and professional products. As our industry continues to evolve, we regularly update our service menu to provide the best experience possible. While we make every effort to keep our website and online menu current, services and pricing are subject to change without notice.

    Our services are priced based on the estimated time reserved for your appointment. During your consultation or service, your stylist may determine that additional time is needed to achieve your desired results or to ensure the health and integrity of your hair.

    If your appointment requires additional time and our schedule allows, your service may be extended. Additional service time is billed at $20 per 15-minute increment. Your stylist will always communicate any recommended adjustments before proceeding whenever possible.

Salon Policies

  • Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

    Appointments canceled or rescheduled with less than 24 hours' notice will incur a fee equal to 50% of the scheduled service(s).

    Consultation Appointments

    Our above appointment cancellation policy applies to consultation bookings

    • Cancellations or reschedules made with at least 24 hours' notice will have the deposit transferred to the new consultation appointment.

    • No-shows and cancellations made with less than 24 hours' notice will result in the forfeiture of the $25 deposit.

  • A no-show occurs when a client does not arrive for their appointment and does not notify us beforehand.

    No-show appointments are charged 100% of the scheduled service(s).

    If an emergency or unforeseen circumstance prevented you from contacting us, we encourage you to reach out. We understand that unexpected situations happen and will review them with care.

    Repeated No-Shows

    Clients with repeated no-shows or frequent last-minute cancellations may be asked to leave a 50% non-refundable deposit when booking future appointments.

    Any required deposit will be applied toward your scheduled service.

  • Your satisfaction is important to us. Our stylists take pride in their work and are committed to helping you achieve your hair goals through a thorough consultation and professional recommendations.

    If you have any concerns about your service, please contact us within 7 days of your appointment. We welcome the opportunity to review your concerns and, if appropriate, schedule a complimentary adjustment.

    Please note:

    • All salon services are final sale.

    • Gift cards are final sale and are non-refundable.

    • Complimentary adjustments are available only for concerns reported within 7 days of the original service and are intended to address the original service performed. Requests for a different style, color, or service are considered a new appointment and will be charged accordingly.

  • We want you to feel confident in your home care products and your results.

    L’ANZA and Aveda products may be returned or exchanged within 30 days of purchase, provided they are in acceptable condition.

    We also stand behind the quality of these professional brands and offer a 100% satisfaction guarantee on L’ANZA and Aveda products. If you are not satisfied with your purchase, please contact us so we can assist you with an exchange, recommendation, or resolution.

    Smashbox Cosmetics are considered final sale and are not eligible for return or exchange.

    Boutique merchandise is also considered final sale and is not eligible for return or exchange.

    Please note:

    • Final sale items are not eligible for return or exchange

    • Gift cards and electronic gift cards are non-refundable and cannot be exchanged

    • Gift cards cannot be redeemed for cash

Frequently Asked Questions

  • Appointments can be scheduled by calling (630) 590-5492, booking online on our website or Keema app.

  • Every head of hair is unique. Taking time to consult before your appointment allows us to set realistic expectations, properly schedule your service, recommend the best approach, and achieve beautiful, healthy results while protecting the integrity of your hair.

  • Please call us as soon as possible. We'll do everything we can to accommodate you, but depending on our schedule we may need to modify or reschedule your appointment.

  • If the salon is closed, email info@keemasalon.com. The timestamp on your email will determine whether your cancellation meets our 24-hour notice requirement.

  • Each appointment is reserved specifically for you. Last-minute cancellations and missed appointments often cannot be filled, resulting in lost time for your stylist and preventing another guest from booking that appointment.

    Our policies help us serve every guest fairly while respecting the time reserved for each appointment.

  • For the safety and comfort of all our guests, we kindly ask that children only accompany you if they are receiving a scheduled service.

    If your child does accompany you during your appointment, they must remain under your direct supervision at all times. Because our salon contains hot styling tools, sharp instruments, and other professional equipment, children should not be left unattended or allowed to move freely throughout the salon.

    Thank you for helping us maintain a safe and relaxing environment for everyone.

  • We understand that plans sometimes change.

    If you need to reschedule your appointment, you can use the rescheduling link included in your confirmation or reminder email.

    If you need to cancel your appointment, please call us during business hours at 630-590-5492.

    If we're closed, simply email info@keemasalon.com. We'll use the time your email is received to determine whether your cancellation falls within our 24-hour cancellation policy.